In a world where speed and convenience are top priorities for consumers, HMY has transformed the traditional pick-up point into a strategic tool for brands and retailers. Its Click & Collect solution (smart in-store pick-up lockers) not only meets the logistical demands of modern commerce but also redefines both customer experience and staff operations. This system is already a reality in multiple retail spaces, proving that retail digitalization can be both highly efficient and profitable.
The Challenge: Seamlessly Connecting Physical and Digital Retail
The main goal of this solution is clear: to blend the online shopping experience with the efficiency of physical retail—without friction. In an environment where brick-and-mortar stores compete with online marketplaces and customers demand flexible delivery options, HMY’s smart lockers offer a comprehensive solution built on three pillars:
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Customer satisfaction: freedom to collect orders without queues or restrictive schedules.
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Operational agility: reducing counter workload and optimizing staff time.
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Strategic value: generating customer behavior data and optimizing resources.
HMY’s Solution: Smart Lockers, Data, and 360° Service
HMY’s Click & Collect is much more than an order delivery system—it’s a complete ecosystem covering everything from customized locker installation to proactive maintenance and team training. Key features include:
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Intelligent monitoring: real-time usage tracking of each locker module to redesign locations and anticipate demand.
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Formación 100% digital: para que el equipo aproveche el sistema desde el primer día.
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Personalización visual: las consignas se integran en el diseño del punto de venta y actúan como canal de comunicación de marca.
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Soporte técnico postventa: atención continua, mantenimiento preventivo y red de técnicos distribuidos geográficamente.
Click & Collect as a Smart Omnichannel Experience
Customer experience improves significantly with Click & Collect. Shoppers value autonomy, speed, and the absence of queues. Staff can focus on higher-value tasks such as personalized in-store service. From a business perspective, access to real customer behavior data enables strategic decision-making.
“For every 8 Click & Collect pickups, 1 hour of counter work is saved” — Key indicator of operational impact.
The system also adapts to seasonal cycles, anticipates demand peaks, and boosts cross-selling opportunities by strategically placing lockers in-store.
Click & Collect: A Flexible and Scalable Retail Solution
HMY’s implementation of this solution shows how retail can embrace digital transformation intelligently. It’s not just about modernizing processes—it’s about creating a more efficient, more human, and more profitable environment. Click & Collect is positioned as a key tool in any modern retailer’s omnichannel strategy.
